Once we have sent the item to the post office and marked your order as fulfilled, a tracking number will be sent to you via email. If you have not received this email, please check your spam folder. If you have received the confirmation email with the tracking number you can track your order here
Our prices are shown in your local currency and processed in USD. It is important to note that conversions are done automatically, please keep updated with the latest conversion rates for your local currency.
Our checkout process is designed to catch credit card fraud and other various suspicious activity. This problem is generally attributed to a failure of passing our security checks, contact us and we will glad to help you sort this out.
This means we have received and processed your payment. At this stage, we have sent your order to the post office and will be exported and on the way to you very soon. Please visit our Shipping Policypage for full details of orders and shipping schedule.
We are normally very quick on processing your order, however, if your order status has not been changed to "fulfilled," then there is still time. Please contact usto fill out a change/cancellation request.
Orders can be subject to separate shipments for many reasons.
If an item is not in stock, we will not hold the order: we will ship out what is available and send the rest in a separate shipment. If you have ordered an item that is out of stock, we will notify you via email in this case.
We are currently shuffling fulfillment center's to the USA and have different items housed at different fulfillment centers.
larger orders will be sent in smaller shipments to mitigate customs charges incurred by our clients.
If you are concerned about a missing shipment, you can click the 'view my order' button from any shipping confirmation email and see the separate tracking numbers for your order. if you have only one tracking number and only received a partial shipment, please contact our team.
Once we have sent the item to the post office and marked your order as fulfilled, a tracking number will be sent to you via email. If you have not received this email, please check your spam folder. If you have received the confirmation email with the tracking number you can track your order here.
A tracking number will be generated for you once your product has been cleared for departure. Please be patient as this can take from 24-96 hours after your order has been placed. you will be able to track the most recently posted location of your order via this tracking link emailed to you via a shipping confirmation.
We know you are excited to receive your items. If the tracking information has no posted update, it simply means there has not been an update to post. Tracking updates are posted as each set of hands touches the package at each waypoint on it's way to your destination. Unfortunately, our customer service team cannot provide any extra details as to the package location past your tracking information.
For a more detailed answer, it is advised to contact the carrier listed on your tracking information as they are handling the deliveries and are directly involved in the transit of your package.
Please view your tracking information located on your account or via our shipping confirmation email. While we are happy with our current shipping provider, sometimes delays and mistakes do occur. If you have not received your order within 30 business days from the export date, the package is presumed lost and a request for reshipment or refund can be submitted to our customer support team here.
On the rare occasion that this occurs, we apologize. Please contact usimmediately with the following information:
The name of the item you have received.
The name of the item you should have received.
A photo of the item you have received.
After receiving the above information we will work on rectifying this problem. Please ensure that adequate proof is in order for a member of our sales team to verify and correct this for you. Your information and photograph shall be verified before any correction process begins.
Please do not return any wrongly shipped items without permission from the sales team as this may slow the process even further.
In event that a wrong item needs to be returned, we shall cover the package shipping costs.
n the rare event that you receive a defective item, don't panic, we will take care of it for you. Please contact us with the following information,
Your order number.
Which item is defective.
A description of the defect.
A photograph of the item showing the defect.
Unless the adequate information above is supplied, we cannot go through the replacement process. Please do not return any defective items unless advised by a member of our sales team, as this may slow down the return process further.
There is no need to return an item deemed appropriately defective by our team, we will simply send a replacement at no cost to you.
We can only send items to the address in which the customer has provided us. We are not liable for packages delivered to incorrect addresses provided. If you are certain you have provided the correct address, please contact the carrier involved with the delivery of your order. The carrier information is stated on your tracking information.
Orders marked delivered to the address provided by the customer are considered complete at this point and unfortunately, we cannot be held liable or responsible for any non-receipt inquiries at this point.
We want to offer a hassle-free returns experience , so you have up to 30 days to initiate your return from the moment your order is delivered.
To return your item, please contact us and we will direct you further instruction.
Please do not send the items back to the fulfillment center - a return cannot be processed at this location. We will provide the address to you via email once we have received your request to initiate a return. When shipping an item to us - it must be marked as 'returned goods' on the shipping slip. Items not marked, as returned goods will be returned to sender. Please note we do not provide prepaid shipping labels, the customer is responsible for posting the return back.
Due to fraudulent attempts by certain clients, we no longer cover return shipping costs. It is the customer's responsibility to cover the return shipping fees. Any deliveries sent c.o.d. will be returned to sender and the return will not be processed.
All things, unfortunately, must come to an end and you missed out this time. However, we are always offering new promotions and ways to save, you can sign up for our newsletter for the latest items and deals.
f you've forgotten your password, click 'forgot your password?' on the login page. You'll be asked to enter your email address, to then be sent an email with instructions on how to successfully reset your password.
Please make sure your email address and password are correct and you're trying to log into the correct store. If you're still having trouble, please try using the 'forgot your password' link underneath the text box where you enter your password. If the problem persists, please get in touchwith us.