FAQs

GENERAL INFORMATION

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I AM WORRIED ABOUT GIVING MY PERSONAL INFORMATION TO YOUR BUSINESS, HOW CAN I TRUST YOU?

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ORDERS AND PAYMENT

HOW CAN I TRACK MY ORDER?

WHAT CURRENCY IS YOUR WEBSITE DISPLAYED IN?

MY ORDER STATUS SAYS "CANCELED", BUT I DIDN'T CANCEL IT.

MY ORDER STATUS SAYS "FULFILLED", WHAT DOES THIS MEAN?

I WANT TO CHANGE MY ORDER, BUT I'VE ALREADY PAID, IS IT TOO LATE?

MY ORDER IS MISSING AN ITEM

SHIPPING & DELIVERY

HOW CAN I TRACK MY ORDER?

HOW LONG WILL IT TAKE FOR MY PACKAGE TO ARRIVE?

WHERE IS MY ITEM?

MY TRACKING NUMBER HASN'T UPDATED.

I STILL HAVEN'T RECEIVED MY ORDER AFTER XXX DAYS.

I HAVE RECEIVED THE WRONG ITEM.

I HAVE RECEIVED A DEFECTIVE ITEM.

MY PACKAGE WAS MARKED DELIVERED, BUT I DID NOT RECEIVE IT.

RETURNS & REFUNDS

WHERE CAN I FIND YOUR RETURN POLICY?

I NEED TO RETURN SOMETHING

DO YOU COVER RETURN SHIPPING COSTS?

SALES AND PROMOTIONS

AN ITEM I WANTED IS NO LONGER ON SALE, CAN YOU STILL GIVE ME THE PRICE?

I WANT A BETTER DEAL! WHAT CAN YOU DO FOR ME?

MY DISCOUNT CODE DOESN'T WORK.

MY ACCOUNT

I'VE FORGOTTEN MY PASSWORD.

I CAN'T LOG INTO MY ACCOUNT!